Privacy policy statement

Gentivolora is dedicated to safeguarding your privacy. This policy explains how your personal data is handled in compliance with Australian law and our commitment to confidentiality.

Information we collect

We collect information for the effective provision of our negotiation services and communication.

• Contact details you provide (such as name, email, and phone number) when you reach out to us or use our forms.
• Information you share voluntarily during budget discussions or consultation sessions, including opinions and preferences.
• Technical data collected automatically through cookies and analytics for service improvement and site security.
• Records and correspondence related to your enquiries and our service interactions, stored securely.

How we use data

Information is processed to communicate clearly and to enhance our support.

• Respond to your negotiation or enquiry requests in a timely, personalised manner.
• Tailor our negotiation and facilitation services based on your feedback and stated requirements.
• Maintain service quality, monitor site performance, and ensure compliance with legal standards.
• Safeguard communication channels and detect potential misuse or security risks.

Legal basis for processing

We process your data as permitted under Australian privacy law.

You consent to data use by contacting us or using our website, and we fulfil obligations arising from negotiation contracts where applicable.

Data sharing

Your information is never sold. It may only be shared under strict circumstances.

• If required by law, regulation, or to comply with a court order, we may share information with authorities.
• Third-party service providers (such as IT or data storage) may access information solely to help us deliver our services.
• Where all parties agree to data exchange within the scope of an active negotiation or facilitation.

Data security

We protect your information with secure systems and restrict access to only those who need it to fulfil their professional duties. While no method of internet transmission is entirely secure, we actively monitor and enhance our safeguards.

Your rights

Australian privacy laws provide you with important data rights.

• The right to request access to your personal data and to obtain correction where necessary.
• The right to withdraw consent or object to certain forms of data processing at any time.
• The right to have your data deleted, subject to legal retention requirements for records.
• The right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Cookies and tracking

Our website uses cookies for security and performance purposes. Please see our cookie policy for further detail.

Cookie policy Cookie policy

Contact us

For privacy concerns or rights requests, reach us by the channels below.

Policy changes and updates

We update our privacy policy as our processes evolve or regulations change. Please review this page regularly for the latest information.